Frequently Asked Questions
FAQs
Most commonly asked Questions.
1. How many days prior to shifting should I call packers and movers?
As recommended you need to call the moving company quite early on for avoiding the difficulties that arises at the last minute. Make sure that you call them at least 24 hours prior to your moving date if your decision happens suddenly.
2. How much time will a pre-move survey by the moving company take?
It is anywhere between the time span of 3-5 hours when it comes to the pre-move survey. It can also take a huge time depending on the number of items that needs to be packed as well as moved.
3. How long will the move take?
The duration of the move depends on the distance and the volume of items. Local moves can take a day, while interstate or international moves can take several days to weeks. The time it takes to move a house depends on several factors, including the number of items being moved, how prepared you are, and the accessibility of the property (e.g., stairs, lifts, or narrow hallways)
4. What services do you offer?
We offer packing, loading, transportation, unloading, unpacking, and storage services. in Australia. We also provide Interstate Moving Services across Australia. We also have specialized services for fragile items, pianos, and antiques.
5. How do you determine the cost of the move?
The cost is determined based on the distance, volume of items, and any additional services required. We provide a detailed estimate after assessing your needs.
6. Can I get a written estimate?
Yes, we provide a written estimate after an in-home or virtual assessment of your belongings. You can get a free quote from our website or by calling us.
7. What is your cancellation or rescheduling policy?
We have a flexible cancellation and rescheduling policy. Please contact us as soon as possible to make any changes to your moving date.
8. How do you protect my belongings during the move?
We use high-quality packing materials, protective blankets, and secure loading techniques to ensure your items are safe during transit.
9. Do you offer storage solutions?
Yes, we offer short-term and long-term storage solutions in secure facilities.
10. Do you provide packing materials?
Yes, we provide high-quality packing materials, including boxes, tape, bubble wrap, and more.
11. What items cannot be moved?
We cannot move hazardous materials, perishable food, and items of extraordinary value like jewelry or important documents.
12. How do I prepare my appliances for the move?
Ensure all appliances are clean, dry, and disconnected. For refrigerators, defrost them at least 24 hours before the move.
13. What happens if my belongings are damaged during the move?
We have a claims process in place. Please contact us immediately to report any damages, and we will assist you with the claim
14. Do you offer unpacking services?
Yes, we offer unpacking services to help you settle into your new home quickly and efficiently.
15. How far in advance should I book my move?
It's best to book your move at least 4-6 weeks in advance, especially during peak moving seasons.
16. How do I prepare for an interstate move?
Start by decluttering and organizing your belongings, gather necessary documents, and notify relevant parties of your address change. Our team can provide a detailed checklist to help you prepare.
17. Do I need to pack my belongings myself?
We offer packing services, but you can also pack your own belongings. If you choose to pack, ensure items are securely packed to avoid damage. If you opt for a full-service move, we will handle everything, including packing.
18. Can movers help with disassembling and reassembling furniture?
Yes, our movers offer disassembly and reassembly of furniture, such as beds and tables. However, you should confirm this service when booking.
19. Should I keep any important documents with me during the move?
Yes, important documents like passports, birth certificates, financial papers, and medical records should always be kept with you during the move. These items should not be packed in boxes that will be transported with the movers.
20. What should I do if I need to move on short notice?
Contact us as soon as possible. We will do our best to accommodate your urgent moving needs and provide efficient and quick solutions.